A videophone so easy, someone with dementia can use it.
There’s no reason to feel alone anymore.
A constant connection for your loved ones
CareWindow provides an easy-to-use live video connection, bringing families closer together, no matter the distance.
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We ship to Australia and New Zealand!
Simple by design
Automatic answering, no complex menus, one-touch calling
Tested and proven
Used by people with cognitive and dexterity impairments
Privacy guaranteed
Fold-down camera, trusted callers only, no telemarketers
Fit for the everyday
Spill-proof face, tip-proof rubber feet, drop resistant unit
CareWindow features
Automatic answering
An easy, hands-free calling experience for individuals who struggle with mobility or cognitive functions
Trusted contacts only
Only you and your loved ones can make calls to each other using your CareWindow and your smartphone. No telemarketers or scammers!
Wi-Fi and 4G
Connect to your home Wi-Fi out of the box, or use a SIM card with a registered mobile data plan for easy connectivity
Accessible dementia clock
When not in a call, the CareWindow displays a clear and bright digital clock face that’s perfect for those with memory or visual impairments
Do-not-disturb settings
Easily set up times that calls will or won’t be allowed, either on your CareWindow device or from your smartphone
Shared photo gallery
Unlimited cloud storage that enables you and your loved ones to share photos to display on the CareWindow like a digital photo frame
Video and voice messages
Send short video or voice messages that can be played back anytime, perfect for keeping in touch when you can’t make a live call
Lifetime local support
If you ever need help with your CareWindow, our local Adelaide-based team will be here to assist you
…and more!
There are many features offered by CareWindow that you can access with your CareWindow Plus Plan
Perfect for
Aged care
Home care
Supported independent living
Specialist disability accommodation
Living with disability
Helping you stay connected
User-friendly video chatting at the touch of a button
Wi-Fi and built-in 4G connection right out of the box
No log-in process required
Small, light, convenient design
Fall proof, spill proof, knock proof
Crisp speakers and microphone
A modern solution to a modern problem
We understand the harsh impact of the COVID-19 pandemic on our ability to visit our loved ones in aged care. Not everyone is able to utilise video calling services on mobile phones, especially those with dementia or who struggle with mobility and motor skills. CareWindow provides a simple and intuitive solution for friends and family to stay connected with their loved ones at the simple touch of a button. CareWindow is a videophone for people living with dementia or disability.
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"Our CareWindow arrived last week (very quickly!) and I set it up for my grandparents yesterday…it is amazing. Thank you so much. We used it so my Gran could say hello to her newborn great grandson, say hello to my sister who is in Brisbane for a long weekend trip and then when her nurse arrived, they called my Mum who could see and speak to Gran and the nurse. It was great." ⭐⭐⭐⭐⭐
Bridgette L. (CareWindow user)
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"I recently bought a CareWindow product for my mother-in-law who is pretty hard on hearing and not really good with gadgets, certainly mobile phones. Now, we're very happy that we can call her anytime. It automatically answers for her so she doesn't need to worry about trying to find a button to push. It makes it a lot easier for us because now we know that at any time she can call us and she's safe." ⭐⭐⭐⭐⭐
Brian S. (CareWindow user)
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"We tried CareWindow out for my mum, who is 94 and living in an aged care facility. About two years ago, she stopped being able to use her phone. We thought about using the local phone in her room but that didn't really work. Then I was introduced to the CareWindow unit, and it's so easy to set up and use. I think she really appreciated it." ⭐⭐⭐⭐⭐
Rob H. (CareWindow user)
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"I bought one for my 94 year old mum and highly recommend the product and the outstanding service by dear Alfredo." ⭐⭐⭐⭐⭐
Mark M. (CareWindow user)
Our founders
Motivated by the challenges they faced during Covid-19, Zachary Bailey and Fiona Symons aimed to transform communication for aged care residents. Their creation, CareWindow, is a tablet-sized videophone designed for those with cognitive and mobility issues.
“Nobody can stop the hands of time from ticking by.”
— Martin Anthony Bailey
Spend quality time with loved ones.
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Frequently Asked Questions
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CareWindow is an easy-to-use video calling device designed to help families stay connected with loved ones in aged care or living with disabilities. It simplifies communication with a touch-button interface, making it accessible for seniors and those who may struggle with traditional technology.
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CareWindow connects to Wi-Fi or 4G and allows users to make video calls by simply touching a button. The device is pre-configured to be user-friendly, with large buttons and clear instructions, ensuring an effortless setup and operation.
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Yes, a CareWindow device can make and receive calls. Calls are made by simply touching a photo of the person on the home screen. You can optionally restrict the hours they can make calls, or disable making calls entirely, depending on circumstances.
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CareWindow includes features such as: one-touch video calling, Auto Answer and Do Not Disturb modes, high-quality audio and video, simple setup and user-friendly interface.
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You can purchase CareWindow directly from our website. Select the "Buy Now" option, fill in your details, and complete the payment process. Once your order is confirmed, we'll handle the rest!
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CareWindow offers a variety of features as well as ongoing updates and enhancements to the platform. To ensure that we can keep providing services like unlimited photo storage, video and voice messages, admin portal access, and lifetime local support, your subscription contributes to keeping CareWindow accessible and user-friendly for all.
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It's per CareWindow device. You can have up to 32 family members connect to the device and use the CareWindow Web Panel, for free! You can also create and share as many single-use-links as you like from the Web Panel. If you need more than 32 contacts, please let us know. The average amount of contacts on a CareWindow device is around 6.
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Yes, we offer live demos to show you how CareWindow works. You can book a demo through our website, and our team will guide you through the features and answer any questions you may have.
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After placing your order, CareWindow typically ships within 3-5 business days across Australia. You will receive a confirmation email with tracking information once your order is dispatched.
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Yes, CareWindow comes with a 1-year warranty covering any manufacturing defects. If you encounter any issues, our customer support team is here to help.
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Our customer support team is available via email or phone. We are here to assist with any questions or concerns you may have about using CareWindow.
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CareWindow prioritizes user privacy with secure connections and restricted access features. Only invited contacts can initiate calls, ensuring that your loved ones are always in safe and familiar company. CareWindow will never sell your data to 3rd parties.
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CareWindow is designed to be plugged in and does not have an internal battery. It needs to be connected to a power source to operate, ensuring it remains reliable and always ready for use.
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Yes, CareWindow is widely accepted and praised by aged care facilities for its ease of use and ability to enhance communication between residents and their families. It has been specifically designed to meet functional and privacy needs of elderly users, making it a valuable addition to aged care environments.
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CareWindow is now available worldwide - you can call from anywhere in the world!