CareWindow is an easy-to-use video calling device designed to help families stay connected with loved ones in aged care or living with disabilities. It simplifies communication with a touch-button interface, making it accessible for seniors and those who may struggle with traditional technology.

CareWindow connects to Wi-Fi or 4G and allows users to make video calls by simply touching a button. The device is pre-configured to be user-friendly, with large buttons and clear instructions, ensuring an effortless setup and operation.

Yes, a CareWindow device can make and receive calls. Calls are made by simply touching a photo of the person on the home screen. You can optionally restrict the hours they can make calls, or disable making calls entirely, depending on circumstances.

CareWindow includes features such as: one-touch video calling, Auto Answer and Do Not Disturb modes, high-quality audio and video, simple setup and user-friendly interface.

You can purchase CareWindow directly from our website. Select the "Buy Now" option, fill in your details, and complete the payment process. Once your order is confirmed, we'll handle the rest!

CareWindow offers a variety of features as well as ongoing updates and enhancements to the platform. To ensure that we can keep providing services like unlimited photo storage, video and voice messages, admin portal access, and lifetime local support, your subscription contributes to keeping CareWindow accessible and user-friendly for all.

It's per CareWindow device. You can have up to 32 family members connect to the device and use the CareWindow Web Panel, for free! You can also create and share as many single-use-links as you like from the Web Panel. If you need more than 32 contacts, please let us know. The average amount of contacts on a CareWindow device is around 6.

Yes, we offer live demos to show you how CareWindow works. You can book a demo through our website, and our team will guide you through the features and answer any questions you may have.

After placing your order, CareWindow typically ships within 3-5 business days across Australia. You will receive a confirmation email with tracking information once your order is dispatched.

Yes, CareWindow comes with a 1-year warranty covering any manufacturing defects. If you encounter any issues, our customer support team is here to help.

Our customer support team is available via email or phone. We are here to assist with any questions or concerns you may have about using CareWindow.

CareWindow prioritizes user privacy with secure connections and restricted access features. Only invited contacts can initiate calls, ensuring that your loved ones are always in safe and familiar company. CareWindow will never sell your data to 3rd parties.

CareWindow is designed to be plugged in and does not have an internal battery. It needs to be connected to a power source to operate, ensuring it remains reliable and always ready for use.

Yes, CareWindow is widely accepted and praised by aged care facilities for its ease of use and ability to enhance communication between residents and their families. It has been specifically designed to meet functional and privacy needs of elderly users, making it a valuable addition to aged care environments.

CareWindow is now available worldwide - you can call from anywhere in the world!