Billing CareWindow Plus and Complete under the NDIS
For OTs, support coordinators, plan managers and self managing participants.
IN SHORT
A full 12 months of either bundle costs under $1,500, so both fall within Low Cost AT. No quote, no NDIA pre approval and no AT assessment are required. Claim from the Consumables budget using support item 03_222100911_0124_1_1.
Cost
Plus
Complete
Device, once off
$599
$499
Delivery, once off
$35
$35
Monthly service
$29
$49
Service, 12 months
$348
$588
First year total
$982
$1,122
Each year after
$348
$588
Add ons such as captioning or translation can take a bundle past $1,500, at which point it is Mid Cost AT and needs a letter from an AT assessor.
Support item
03_222100911_0124_1_1
Support item
Support category
3, Consumables (Core)
Low Cost AT, Communication or Cognitive Support
Item name
Unit
Each
0124, Communications and Information Equipment
Registration group
No
Quote required
None. Notional unit price $1.00
Price limit
The item has no price limit, so the value sits in the unit count. A $1,122 invoice is claimed as 1,122 units at $1.00.
Who claims
Pay the invoice, then claim it in my place against the item above.
Self managed
Send the invoice to the plan manager. The support item number is printed on it.
Plan managed
Requires a registered provider and a service booking. Contact us before quoting.
NDIA managed
Where funding already sits in Capital AT under group 0124, bill the monthly service as 05_222100115_0124_1_2 AT Rental, Communication and Computer Access. Same method, notional $1.00 per unit.
Why it is not an excluded item
What the NDIA excludes
Why CareWindow sits outside it
Single purpose device. No app store, browser or consumer apps, and it cannot be repurposed as a general tablet.
Tablets and smart devices, as everyday household items
The monthly fee buys the assistive technology service: software, configuration, trusted caller management, monitoring, support and maintenance. It is not a telecommunications plan. On Complete the connection is embedded, serves the CareWindow only and cannot be shared.
Telephone and internet, as day to day living costs
Answering without dialling or handling a handset, and a locked trusted caller list, address a disability related barrier a mainstream phone does not.
Anything most Australians buy for themselves
Supporting evidence
Not required at this price point. If a plan manager queries the disability link, a short note from an OT or speech pathologist will settle it. Three points is enough:
The barrier, for example difficulty dialling, holding a handset or navigating a touchscreen menu.
How CareWindow addresses it.
The plan goal it supports.
What our invoices show
CareWindow Complete: assistive communication device and 12 month assistive technology service, covering configuration, trusted caller management, remote monitoring, support and maintenance. Device connectivity is embedded and serves the device only.
NDIS support item: 03_222100911_0124_1_1 · Registration group: 0124
GST: GST free as a medical aid or appliance
Where to check this yourself
Questions?
We’re always happy to help.
Reach out anytime and we’ll walk you through it.