CareWindow + Support at Home
CareWindow Plus
A guide for Care Managers and Care Partners on funding the $29/month service as a Wrap-Around Service under AT-HM
Key facts for Care Managers
Participant contribution:
0% on the $29/month wrap-around fee
Device code:
22 24 04 - Multifunctional communication systems
Monthly wrap-around code:
WRAP-006 - Maintenance (under SERV-0065)
Delivery code (one-off):
WRAP-003 - Delivery (under SERV-0065)
Bundle price:
$599 device + $348 wrap-around (12 x $29) = $947 + $35 delivery
Why the monthly fee is eligible
The Department of Health, Disability and Ageing’s Support at Home FAQ for providers (October 2025) confirms wrap-around services are funded from the AT-HM allocation at a 0% clinical care contribution rate, and defines them as delivery, setup, training, and follow-up to ensure the technology meets the participant’s needs.
CareWindow’s $29/month service is a maintenance wrap-around (WRAP-006): ongoing helpdesk support, device adjustments as the participant’s cognitive, dexterity, or mobility needs change, software updates, and follow-up on whether the device is still fit-for-purpose. Setup, training, and delivery are included one-time activities at activation.
What the wrap-around service covers
Helpdesk support, device maintenance, and software updates
Ongoing adaptation as the participant’s needs change
Call scheduling, single-use telehealth links, and text reminders
Unlimited photo storage, video voicemail, and admin portal for family or care team
Follow-up on whether the device is meeting the participant’s needs
How to add CareWindow to a participant’s plan
New client: quote the bundle. Device against 22 24 04, 12 months of maintenance against WRAP-006, and the one-off delivery against WRAP-003. One prescription covers all three.
Existing CareWindow client: add 12 months of wrap-around ($348) as a WRAP-006 line. No new device, no new prescription, 0% participant contribution.
Awaiting AT-HM funding: CHSP (incl. geat2GO) typically covers the first 2–6 months; month-by-month rental is also available.
Evidence: CareWindow quote and prescription are sufficient for low/medium tier AT-HM. High tier claims require evidence at time of claiming.
CareWindow Complete
A guide for Care Managers and Care Partners on funding the $49/month service as a Wrap-Around Service under AT-HM
Key facts for Care Managers
Participant contribution:
0% on the $49/month wrap-around fee
Device code:
22 24 04 - Multifunctional communication systems
Monthly wrap-around code:
WRAP-006 - Maintenance (under SERV-0065)
Delivery code (one-off):
WRAP-003 - Delivery (under SERV-0065)
Bundle price:
$499 device + $588 wrap-around (12 x $49) = $1,087 + $35 delivery
Why the monthly fee is eligible
The Department of Health, Disability and Ageing’s Support at Home FAQ for providers (October 2025) confirms wrap-around services are funded from the AT-HM allocation at a 0% clinical care contribution rate, and defines them as delivery, setup, training, and follow-up to ensure the technology meets the participant’s needs.
CareWindow Complete’s $49/month service is a maintenance wrap-around (WRAP-006): priority helpdesk, ongoing adaptation, software updates, and follow-up. The built-in device-only data connection is part of activation and ongoing support, not a shareable internet service, so the device cannot be commissioned or kept fit-for-purpose without it.
What Complete adds beyond the standard $29 tier
Family-managed call screening: whitelist/blacklist managed remotely by family or carers, with unknown calls diverted for review. Protects clients vulnerable to scams or cognitive confusion.
Spam-call filtering: automatic blocking of known spam numbers.
Voice calls in addition to video: standard phone calls so the participant stays reachable by GPs, pharmacies, and family.
Built-in connectivity for the device: no third-party SIM or home Wi-Fi required. Powers the CareWindow only and is not shareable.
Priority support: guaranteed faster helpdesk response than the standard tier.
How to add CareWindow Complete to a participant’s plan
New client: quote the bundle. Device against 22 24 04, 12 months of maintenance against WRAP-006, and the one-off delivery against WRAP-003. One prescription covers all three.
Upgrading from the standard $29 tier: we credit any unused months and re-issue the wrap-around line at $49/month. No new device or prescription needed.
Awaiting AT-HM funding: CHSP (incl. geat2GO) typically covers the first 2–6 months; month-by-month rental is also available.
Evidence: CareWindow quote and prescription are sufficient for low/medium tier AT-HM. High tier claims require evidence at time of claiming.
Questions?
We’re always happy to help.
Reach out anytime and we’ll walk you through it.